FAQ

*********

☆ PLEASE READ ☆

*********

Where is the store based?

☆ Plymouth, Indiana

Do you accept orders placed outside of the US?
☆ Yes, I do!

Do you accept commissions or personalized work? 

☆ Yes! Check the Commissions tab on my shop.

When will my order be shipped?

☆ Orders are usually shipped on Monday & Saturday. 
However, there are cases where they may be shipped sooner/later, either way, you will be notified via e-mail when your order has shipped! (When applicable) 

•Shipping may take up to 2-4 weeks depending on how busy my shop is! Thank you for your patience and understanding!

*********

What is this store's return and exchange policy?

☆ ALL SALES ARE FINAL.
There are no returns, no refunds, no replacements, and no exchanges.
Everything is shipped in pristine condition & packaged to ensure the items safety. 
Once the item has left my hands, I no longer have any control over them & will not be held liable for anything that may happen to them.

How long will it take to receive my order?

☆ Once shipped most domestic orders take anywhere from 3 to 15 business days, depending on the efficiency of your local postal service.

What if something is wrong with my order?

☆ If you have a problem with an order from this store, please contact the store directly, through the Contact Page or Twitter DMs. 

*********

When you purchase a painting/custom piece, you own the painting. You do not own the rights to the artwork.

*********

Commission TOS

Payment
Full payment upfront.
I accept Paypal and payment through my shop.

Refunds
I do not accept refunds.
If I'm unable to complete the commission (health problems, emergencies etc.) I will cancel the commission and you will receive a full refund.

Waiting Time
Typical waiting time for a commission is 1-4 weeks. The process may take longer depending on my real life situation, or the queue and your place in it, on the complexity of the commission and how quickly you respond to questions regarding the commission.

Work In Progress
Once I've received full payment, I'll get started on a rough sketch. After the rough sketch, I'll do a final sketch and once approved, I'll start the painting process! I'll send you an update at the start of every process. Once I start painting, depending on the amount of time the piece takes, I may send more/less photos of the actual painting in progress.

Do's & Don'ts
Do's & Don'ts for me:

I am allowed to Stream the progress of the commission, post the finished artwork or timelapse of the commission on social media. If you prefer me not to do any of these things, please inform me when ordering your commission.
I am allowed to add the Commission to my Portfolio or Page.

Do's& Dont's for you:

My art is for Personal use only. You may not use the commission in any commercial way (e.g.: Merch, book covers etc.). If you'd like to order a commission for commercial purposes please be transparent and inform me right from the beginning so we can discuss the prices.
You may repost or share the art you commissioned on social media, use it as a profile picture etc. with proper credit.


Please communicate with me when commissioning, the more the better! I'm always happy to learn more about the character/s.
Do not Remove, Crop out or Cover my signature for any reason.
Do not edit my art without my permission.

When a commission is in progress, large changes can only be made during the sketch phase, after that you may only request minor changes to the piece.
Pushing me to rush the process of a commission will result in me cancelling your commission & you getting blacklisted.